Frequently Asked Questions (FAQs)

What certificates can I order?

You can order any Birth, Death and Marriage certificate for events registered in Scotland from 1855 to the present day and Civil Partnership certificates registered from 2005 to the present day if you are able to provide all the details required.

Please note that certificates will not be available if the event was registered outwith East Ayrshire, within the last 12 months.

What certificates cannot be ordered?

  • A certificate from the Adopted Children’s Register in Scotland. For more information please visit:
    NRS – Ordering Certificates
  • A certificate for an event taking place in England and Wales. For more information please visit:
    GRO – England and Wales
  • A certificate for an event which occurred in Northern Ireland. For more information please visit:
    GRO – Northern Ireland
  • A certificate for an event which occurred within the last 12 months must be obtained from the Registrar in the District where the event was registered. For a list of registration services in Scotland please visit:
    NRS – Ordering Certificates

How much does it cost?

A certificate is £15 plus postage. All our certificates will be dispatched using Royal Mail. Additional copies of the same certificate ordered at the same time, costs £10.

What information do I need to apply online?

  • the full name of the person on the certificate
  • the year or date the event took place
  • the location where the event took place, for example where they were born
  • an email address

Will I receive a receipt?

Yes, you will receive an email confirmation of your transaction with your unique reference number.

When will my certificate be dispatched?

We will dispatch your certificate within five working days of receiving payment for your order.
Please allow an additional 10 working days for your certificate to arrive.